Q: What types of payment do you accept?
A: We accept VISA, MASTERCARD, DISCOVER, AMEX, Money Order (USA only) and Paypal.
Q: Do I have to pay taxes on my purchases?
A: Tax is only applied to Florida residents at 7%
Q: How do I pay by money order?
A: Simply select your payment method as money order on the ordering page.
Q: Who do I make my money order out to:
A: Please make all money orders out and send to:
KittyVamp Designs, Inc.
135 Redwood Rd
Ocala, FL 34472
United States
Shipping
Q: Do you ship international?
A: We ship worldwide for your convenience.
Q: What shipping services do you offer?
A: We ship USPS First Class Mail, Priority Mail and Express Mail domestically and First Class Mail & Priority Mail International worldwide.
Q: How are shipping costs calculated:
A: Shipping costs are calculated by shipping service type and weight for domestic orders. International shipping costs are calculated by weight and region.
Q: I need my package urgently, can you overnight?
A: We can ship USPS Express Mail if needed urgently, but you must notify us.
Q: When should I expect to receive my order?
A: Domestic: First Class Mail delivery time is between 2-9 business days
Priority Mail delivery time is between 2-3 business days
Express Mail delivery time is 1-2 business days.
First Class Mail International varies by region.
International: Priority Mail International is between 6-10 business days
Express Mail International is between 3-5 business days
Q: Can I purchase shipping insurance with my order?
A: Yes, shipping insurance is available for domestic orders. Insurance is only included on international orders purchased with Express Mail Shipping Service.
Q: Am I provided tracking information with my order?
A: Yes, all Domestic orders are provided with tracking information. Only International Express Mail Orders are provided with tracking information.
Q: If I pay by money order, when will my item be shipped?
A: Orders will be mailed once payment has been received.
Sizing
Q: How do I know what size to order?
A: A size chart is provided for your convenience and some of our single listings will include detailed measurements.
Q: What sizes do you make?
A: Sizes range from XXS-2XL. These sizes are not available on all items.
Washing Care
Q: How do I care for my corsets?
A: Please remove ribbon from corset and hand wash. Line Dry.
Q: How do I care for items with mesh or fishnet material?
A: Please hand wash and line dry.
Q: What is the best way to care for apparel with grommet tape?
A: Apparel with grommet tape can be machine washed on the gentle cycle, but hand washing is preferred. Always line dry.
Q: How do I care for items with metallic ruffled elastic?
A: All items with metallic ruffled elastic should be hand washed. Line dry.
Q: Why should I hand wash instead of machine wash?
A: Hand washing on band shirts preserves the image longer than machine washing. Many of our designs incorporate some more delicate trims and require hand washing.
Q: Why should I line dry instead of machine dry?
A: Lind drying helps preserve the image on band shirts and prevents from any snagging or tangling which can occur in the dryer.
Return Policy
Q: Do you accept returns or exchanges?
A: We do not accept returns or exchanges. For this reason, it is paramount you read all measurements and view our size chart. All sales are final.
Custom Orders
Q: What kind of custom orders do you make?
A: We can make any of the styles you see through out the site in your size.
Q: Will you take my specific custom request?
A: Currently we will only make custom items according to the styles we normally sell. If I have the time, I might be able to take your specific request, but it all depends, please contact me first with your request.
Q: What is the process if I choose to send in my own shirt?
A: You can send us your shirt, but please keep in mind, the size of your shirt depends on the style we can make. For example, you must send a shirt which is at least one size larger than the size you would like if the shirt is brand new (If you need a size Medium, your sent shirt must be a men's size Large).
If sending a used, washed shirt, the size must be two sizes larger than the size you need (If you need a size Medium, your sent shirt must be a men's size X-Large).
Mini dresses can only be made with a men's size Large for a size Small dress or men's XL shirt for sizes Medium to X-Large.
You must send your shirt safely and securely by purchasing insurance or having tracking information or delivery confirmation. I will not be held responsible for any lost or damaged items. If you have a vintage tee or shirt you absolutely love, I would not recommend sending it for this reason.
Your shirts should be sent to:
KittyVamp Designs , Inc
2362 SW 26 Ln
Miami, FL 33133
I didn't see my question?
Please feel free to ask any questions or comments you might have by going to our Contact Us page
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